These Terms & Conditions govern the use of jussgo.in and all bookings made through it by registered travel partners. JussGo is a brand of Holiday Concepts.
By registering on, accessing or using the JussGo platform, the partner agrees to these Terms & Conditions without modification. If the partner does not agree, they must not use the platform. These terms apply to every booking, whether made online, by email, by phone or on WhatsApp.
3.1 JussGo is an intermediary platform for registered B2B partners only. It connects partners with suppliers and does not own, operate or control any hotel, transport, sightseeing or other service listed.
3.2 Each booking is a contract between the partner (on behalf of the guest) and the supplier. JussGo acts only as an agent in arranging it.
3.3 Partners are responsible for keeping their login details secure and for all bookings made from their account.
3.4 Partners must provide accurate guest details and must not use the platform for any unlawful, fraudulent or speculative booking.
3.5 JussGo may suspend or close any account that breaches these terms, has overdue payments, or misuses the platform.
4.1 All rates shown on JussGo are confidential, for registered partners only, and may change without notice until a booking is confirmed.
4.2 Any increase in government taxes, levies or charges after confirmation will be charged additionally.
4.3 During peak periods or high occupancy, hotels may not offer contracted rates. In such cases the applicable rate will be advised before confirmation.
4.4 Partners may not publish, advertise or share JussGo rates publicly, or with other agents, without JussGo's prior written consent.
5.1 All bookings are subject to availability and confirmation by the supplier. A booking is confirmed only when JussGo issues a written confirmation or voucher.
5.2 Unless a specific room category is confirmed, rooms are allotted on a run-of-house basis at the hotel's discretion. Special requests (bed type, view, floor, connecting rooms) are not guaranteed.
5.3 If the requested hotel is unavailable, JussGo will try to offer a suitable alternative for the partner's approval.
5.4 Partners must check every confirmation and voucher on receipt and report any error immediately. JussGo is not responsible for errors not reported before travel.
6.1 Bookings must be paid in advance unless a credit facility has been approved in writing by JussGo.
6.2 Where credit is approved, payment is due within the agreed credit period. Late payment may lead to cancellation of the booking without notice, suspension of the account and recovery of any resulting charges.
6.3 Advance deposits do not earn interest and must be used within their validity period.
6.4 All payments must be made only to JussGo / Holiday Concepts' official bank accounts. JussGo is not responsible for payments made to any other account or person.
7.1 Standard check-in time is 14:00 hrs and check-out time is 12:00 hrs, unless the hotel states otherwise in the confirmation.
7.2 Early check-in and late check-out depend on availability and may be charged by the hotel.
7.3 For guaranteed early-morning arrival, the room must be booked from the previous night.
8.1 Child policies (age limits, extra beds, meals) vary by hotel.
8.2 The number and exact ages of all children must be declared at the time of booking.
8.3 Any charge arising from incorrect or undeclared details must be paid directly by the guest at the hotel.
9.1 All guests must carry valid government-issued photo ID at check-in, as required by the hotel and local law. Some hotels may refuse check-in to local residents or unmarried couples as per their own policy.
9.2 Guests are solely responsible for valid passports, visas, permits, health requirements and compliance with immigration and customs rules.
9.3 Visa decisions rest with the embassy or immigration authorities. JussGo is not responsible for visa rejection or delay.
9.4 JussGo is not responsible for check-in denial, penalties, overstay charges or costs caused by missing, invalid or incorrect documents.
10.1 The cancellation deadline and charges for each booking will be stated in its confirmation. Supplier policies apply, and JussGo has no control over them.
10.2 All cancellation and amendment requests must be sent in writing (email or the platform). Phone or WhatsApp messages alone are not accepted as cancellation.
10.3 Changes or cancellations after confirmation may attract fees ranging from one night's charge up to the full booking value, depending on the service and timing.
10.4 No-shows will be charged 100% of the booking value.
10.5 Tours, transfers, activities, tickets and non-refundable rates cannot be cancelled or refunded once booked, unless stated otherwise in the confirmation.
10.6 Packages and peak-season dates may carry stricter cancellation terms, which will be shared at the time of confirmation.
10.7 Partners are advised to recommend suitable travel insurance to their guests to cover cancellation charges.
11.1 Refund requests must be sent in writing to support@jussgo.in within 14 days after the scheduled end of services.
11.2 Refunds for early departures or unused services need written proof from the hotel or supplier, and depend on the supplier's approval.
11.3 Refund timelines and amounts depend on the supplier. JussGo is not responsible for refunds that are denied, delayed or reduced by a supplier.
11.4 Approved refunds may carry an administrative fee.
11.5 No refunds are given for partially used packages or no-shows.
12.1 Any issue during the stay or service must be reported to JussGo immediately, while the guest is still there, so it can be resolved on the spot.
12.2 Complaints raised after check-out without prior notice during the stay may not be entertained.
12.3 Written complaints can be sent to support@jussgo.in with the booking reference.
13.1 Star ratings, photos and property descriptions are for general guidance only and may differ from other classification systems.
13.2 Rates, availability and content are supplied by suppliers. JussGo makes every effort to keep them accurate but does not guarantee them and is not responsible for errors or omissions.
13.3 JussGo may correct errors, and may change, amend or withdraw any listing or arrangement where necessary. We will try to inform partners of changes affecting confirmed bookings.
14.1 JussGo acts only as an agent. It is not liable for any act, omission, default, delay, overbooking, service denial, injury, loss or damage caused by a supplier or any person engaged in providing the services.
14.2 JussGo does not own or control any vehicle, hotel or sightseeing service and is not liable for accidents, defects, delays or irregularities in them.
14.3 To the fullest extent permitted by law, JussGo's total liability for any booking is limited to the service fee or commission it earned on that booking.
JussGo is not responsible for failure or delay caused by events beyond its reasonable control, including natural disasters, acts of God, fire, epidemics or pandemics, quarantine, war, riots, civil unrest, strikes, government action, or technical and network failures. Any extra cost arising from such events is payable by the guest.
16.1 The JussGo name, logo, website design, content, software, database and trademarks belong to Holiday Concepts. No part may be copied, reproduced or used without prior written consent.
16.2 Rates, deals and commercial information shared with partners are confidential and must not be disclosed to third parties.
JussGo may update these Terms & Conditions at any time. The updated version takes effect when published on jussgo.in. Bookings already confirmed remain subject to the terms in force at the time of confirmation.
These terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts at Mohali, Punjab, India.
For any query, complaint or grievance: