Refund & Cancellation Policy – Jussgo.in

At Juss Go (a brand of Holiday Concepts), we aim to provide smooth and transparent services. This Refund & Cancellation Policy explains the terms applicable to all bookings made through jussgo.in.

1. General Policy

• All cancellations, amendments, and refunds are strictly subject to the supplier’s (airline/hotel) policies.

• Jussgo acts only as an intermediary and cannot override supplier rules.

• Service/processing charges may apply in addition to supplier charges.

2. Flights

• Refund eligibility depends on airline fare rules. Certain fares are non-refundable.

• For refundable fares, cancellation charges as per airline policy will apply.

• Refunds will be processed only after receiving confirmation from the airline.

• Name changes, date changes, or rescheduling are subject to airline rules and charges.

3. Hotels

• Hotel bookings are subject to the cancellation/amendment policy of the specific hotel.

• No-show or early checkout is fully chargeable unless specified otherwise by the hotel.

• Peak season / special event bookings may be non-cancellable & non-refundable.

• In case of overbooking or service issues, Jussgo will assist in finding an alternate option but is not liable for compensation beyond the booking amount.

4. Refund Process

• Refund requests must be submitted via the agent dashboard or email within 30 days of cancellation.

• Refunds will be processed to the original mode of payment/credit wallet only.

• Refund timelines:

  • Flights: 7–15 working days (subject to airline)

  • Hotels: 10–20 working days (subject to hotel)

• Convenience/service fees are non-refundable.

5. No Liability

• Jussgo shall not be held responsible for:

  • Delays in refunds caused by airlines, hotels, or banks.

  • Refusal of refund by suppliers for non-compliance with their terms.

  • Force Majeure situations (natural disasters, strikes, government restrictions, etc.).

6. Contact for Refunds

For cancellations or refund assistance:
support@jussgo.in